Field Crews Know the Job Better Than You

Gyner Ozgul started in field service when work orders lived in binders. In the 25 years since, he's watched every wave of new technology land on technicians, and today, as CEO of Fortis Fire and Safety, he's the one rolling it out.

In this episode of Field Intelligence, he explains why field teams push back on new tools, and what leaders can do about it.

In the episode:

• Senior technicians see knowledge capture as a threat. 

• Don’t oversell the new tech.
• It’s fine to decide not to change something. 
• Some people who use AI feel ashamed to admit it. 

Fillable PDFs vs Web Forms: Which Format Is Better for You?

Once a business commits to digitise its documentation, the next question is which format to standardise on.

Fillable PDFs preserve the exact layout of the forms you’re replacing. Web forms rebuild them around how the field team actually works. Both are valid moves, and the right one depends on your constraints.

How to Analyze Safety Observations and Reporting in Claude

You can now connect data from your safety observations and incident reports in Fluix to Claude through MCP. Next, turn the findings into a branded PDF report with charts in about one minute.

In the video:

• How to bridge observations and incidents. 

• What the comparison can find.
• Under-observed risk categories.
• From data to a report.

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